Conditions d’utilisation

Terms of Service

Overview

This website is operated by Shivora Candles. Throughout the site, the terms “we,” “us,” and “our” refer to Shivora Candles.

Shivora Candles offers this website, including all information, tools, products and services available through this site, to you conditioned upon your acceptance of these Terms of Service and all policies referenced on our website.

By visiting our website and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers and other visitors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of our website, you agree to these Terms.

If you do not agree with these Terms, you should not use the website or purchase products through it.

We reserve the right to update or modify these Terms by posting changes to this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services.

Section 1 – Online Store Terms

By using this website, you represent that you are at least the age of majority in your province or territory of residence, or that you have the permission required by applicable law to use this website.

You may not use our products or services for any illegal or unauthorized purpose.

You must not violate any applicable Canadian federal, provincial, territorial or local laws while using our Service.

You must not transmit viruses, malware, worms, malicious code or other material intended to damage or interfere with our website or services.

A violation of these Terms may result in termination or restriction of your access to our Service.

Section 2 – General Conditions

We reserve the right to refuse or cancel Service where reasonably necessary, including suspected fraud, misuse, violation of these Terms or other circumstances permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, website content or access to the Service without our prior written permission, except where permitted by law.

Information transmitted through the website may pass through different networks and may be adapted to meet technical requirements.

Payment information is handled through secure payment-processing systems provided by Shopify and/or applicable payment providers.

The headings in these Terms are provided for convenience and do not affect their interpretation.

Section 3 – Accuracy of Information

We make reasonable efforts to ensure that information provided on our website is accurate and current.

However, product descriptions, availability, fragrance descriptions, photographs, pricing and other information may occasionally contain errors or become outdated.

Information on this website is provided for general informational purposes and should not be relied upon where more specific or current information is required.

We reserve the right to correct errors, update information or modify website content at any time, subject to applicable law.

Section 4 – Prices and Changes to Our Service

Prices for our products may change without prior notice.

All prices displayed on our Canadian store are presented in the currency shown at checkout.

Applicable taxes, shipping charges and other permitted charges will be displayed or calculated during the checkout process when applicable.

We reserve the right to modify, suspend or discontinue products or portions of our Service at any time.

Nothing in this section limits rights or remedies available to consumers under applicable Canadian law.

Section 5 – Products

Shivora Candles sells products including handcrafted candles, soy wax candles, wax melts and related home-fragrance products.

Because many of our products are hand-poured or handcrafted, minor variations in appearance, wax finish, colour, label placement or other characteristics may occur.

Product photographs are intended to represent our products as accurately as reasonably possible. However, colours and appearance may vary depending on lighting, photography and your device or screen settings.

Fragrance perception is subjective. Individual scent preferences and perceived fragrance strength may vary.

We reserve the right to limit quantities, discontinue products or restrict sales where reasonably necessary and permitted by applicable law.

Product availability is not guaranteed until your order has been accepted and processed.

Returns and refunds are governed by our Refund & Return Policy, together with any rights provided by applicable law.

Section 6 – Candle Use and Safety

Candles involve an open flame and must be used carefully.

Customers are responsible for following the candle-care and safety instructions provided with our products or displayed on our website.

Never leave a burning candle unattended.

Keep burning candles away from children, pets, drafts, flammable materials and other potential hazards.

Place candles on stable, heat-resistant surfaces and discontinue use when required by the candle-care instructions.

Shivora Candles is not responsible for damage caused by use of a product contrary to provided safety instructions, subject to any rights or protections that cannot legally be excluded.

Section 7 – Orders and Billing Information

We reserve the right to accept, refuse, limit or cancel an order where reasonably necessary and permitted by law.

Examples may include:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent transactions
Payment authorization problems
Orders that violate these Terms
Orders that cannot be shipped to the address provided

If we cancel an order after payment has been processed, we will issue an appropriate refund.

You agree to provide current, complete and accurate billing, shipping and account information when making a purchase.

You are responsible for checking your order information before completing checkout.

Section 8 – Shipping and Delivery

Shipping destinations, rates, free-shipping thresholds, processing times and estimated delivery times are described in our Shipping Policy.

Delivery estimates are estimates only and may be affected by carrier delays, severe weather, holidays, remote destinations or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If you discover an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Section 9 – Returns, Refunds and Damaged Orders

Returns and refunds are handled according to our Refund & Return Policy.

Customers should inspect their orders after delivery.

If an item arrives damaged, defective or incorrect, please contact us promptly at shivoracandles@gmail.com with your order information and photographs where appropriate.

Nothing in our Refund & Return Policy or these Terms limits consumer rights that cannot legally be waived under applicable Canadian law.

Section 10 – Optional and Third-Party Tools

We may provide access to tools or services operated by third parties.

These may include payment processors, analytics providers, social-media services, review platforms, shipping providers and other ecommerce services.

Your use of third-party services may also be governed by the applicable third party's own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by applicable law.

Section 11 – Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Shivora Candles.

We are not responsible for the content, accuracy, privacy practices, products or services provided by third-party websites.

You should review the applicable terms and policies of third-party websites before making purchases or providing personal information.

Section 12 – Reviews, Comments and User Content

If you submit reviews, photographs, feedback, suggestions or other content to us, you confirm that you have the right to provide that content.

You must not submit content that:

Violates another person's intellectual property or privacy rights
Is unlawful, threatening, defamatory, abusive or obscene
Contains malware or malicious code
Contains intentionally false or misleading information
Impersonates another person

We may moderate or remove user-submitted content where reasonably necessary.

You remain responsible for the accuracy and legality of content you submit.

Section 13 – Personal Information

Your submission and our handling of personal information through the store are governed by our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy to understand how information may be collected, used, disclosed and protected.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors, inaccuracies or omissions relating to:

Product descriptions
Pricing
Promotions
Offers
Shipping charges
Delivery estimates
Product availability
Inventory

We reserve the right to correct errors and update information as permitted by applicable law.

If an error materially affects an order you have already placed, we will take reasonable steps to address the situation in accordance with applicable law.

Section 15 – Prohibited Uses

You may not use our website or its content:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To harass, threaten, abuse or discriminate against others
To provide intentionally false or misleading information
To transmit viruses, malware or malicious code
To collect personal information without authorization
To spam, phish or engage in fraudulent activity
To interfere with website security
To attempt unauthorized access to our website, systems or customer accounts
To scrape or misuse website content in a manner prohibited by applicable law

We reserve the right to restrict or terminate access for violations of these Terms.

Section 16 – Disclaimer and Limitation of Liability

We make reasonable efforts to provide a reliable and secure website and quality products.

However, we do not guarantee that access to the website will always be uninterrupted or error-free.

Except for warranties, guarantees and consumer rights that cannot legally be excluded, the Service and products are provided subject to the terms stated on our website and applicable Canadian law.

To the maximum extent permitted by applicable law, Shivora Candles and its owners, employees, agents, service providers and contractors will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shivora Candles and its owners, employees, agents, contractors and service providers from claims arising from your unlawful use of the website, violation of these Terms or infringement of another person's rights.

Section 18 – Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

Section 19 – Governing Law

These Terms of Service and transactions made through Shivora Candles are governed by the applicable laws of Canada and the applicable laws of the province or territory in which Shivora Candles operates, without limiting mandatory consumer protections that may apply in a customer's province or territory.

Section 20 – Changes to These Terms

We may update these Terms of Service periodically.

The most current version will be available on this page.

Changes become effective when posted, subject to applicable legal requirements.

Your continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

Section 21 – Entire Agreement

These Terms, together with our applicable:

Privacy Policy
Refund & Return Policy
Shipping Policy
Other policies displayed on our website

constitute the agreement governing your use of our website and purchases from Shivora Candles, subject to applicable law.

If any provision of these Terms conflicts with a mandatory right provided under applicable law, the applicable legal requirement will prevail.

Section 22 – Contact Information

Questions about these Terms of Service can be sent to:

Shivora Candles
Email: shivoracandles@gmail.com
Phone: 647-200-4996
Canada

Last updated: August 15, 2026