Refund policy

Refund Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all tags and original packaging. You’ll also need the receipt or proof of purchase.

 

 

How to Start a Return

 

To start a return, please contact us at shivoracandles@gmail.com.

Once your return is approved, we’ll send you detailed instructions on how and where to send your package.

📦 Please note:

• Return shipping costs are the responsibility of the buyer.
• Items sent back to us without first requesting a return will not be accepted.
• Returns must be sent to:
  [Insert Your Return Address Here]

 

 

 

Damages and Issues

 

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (like food, flowers, or plants)
• Custom products (special orders or personalized items)
• Personal care goods (like beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions about your specific item, please contact us at shivoracandles@gmail.com.