Refund policy

Refund & Return Policy

We want you to be happy with your purchase from Shivora Candles.

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unused, unburned, and in the same condition in which you received it.

• The item must be returned in its original packaging.

• You must provide your receipt or proof of purchase.

• Candles that have been burned or used and opened or used wax melts cannot be returned unless the item arrived damaged or defective.

How to Start a Return

To request a return, please contact us at shivoracandles@gmail.com.

Please include your:

• Order number

• Name

• Reason for the return

• Photos, if the item arrived damaged or defective

If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your candle or wax melt arrives damaged, defective, or incorrect, contact us as soon as possible at shivoracandles@gmail.com.

Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.

Non-Returnable Items

We cannot accept returns on:

• Used or burned candles

• Used or opened wax melts

• Personalized or custom-made products

• Gift cards

• Clearance or final-sale items, where clearly marked as final sale

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Exchanges

If you would like a different product, please contact us at shivoracandles@gmail.com. The quickest option may be to return the eligible item and place a new order once your return has been approved.

Contact Us

For questions regarding returns, refunds, or damaged orders, please contact:

Shivora Candles
Email: shivoracandles@gmail.com
Canada